Refund policy

Return Policy

Thank you for shopping with us!

We want you to be satisfied with your purchase. If you need to make a return, please review our policy below.

Returns

• Returns are accepted within 14 days of the date your order is delivered.
• Items must be unused, in their original condition, and include all original packaging (if applicable).

Refunds

• Cash refunds are not available.
• Approved returns will be issued as store credit or a refund to the original payment method, where applicable.
• Shipping charges are non-refundable unless the item arrived damaged or incorrect.

How to Start a Return

To request a return, please contact us within the 14-day return window at:

Email: twizzysyth@gmail.com

Please include:

• Your order number
• Your name
• The reason for the return
• Photos of the item (if it is damaged or defective)

Once we review your request, we will provide return instructions.

Non-Returnable Items

We reserve the right to refuse returns that:

• Are requested after the 14-day return period.
• Show signs of use, damage, or alteration not caused during shipping.
• Do not meet the conditions outlined in this policy.

Thank you for your understanding and for supporting our business!